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Loom & Hearth

Shipping and delivery

Shipping & Delivery Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received and verified. Processing times may vary during holidays, sales events, or periods of high order volume.

Shipping Time

Estimated delivery times are as follows:

United States: 5–15 business days
Canada: 7–20 business days
International Orders: 10–30 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Order Tracking

When available, tracking information will be provided via email once your order has been shipped. Tracking updates are provided directly by the shipping carrier.

Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. We are not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete address information.

Delayed Deliveries

While we make every effort to ensure timely delivery, shipping carriers may experience delays. Delivery dates are estimates only and are not guaranteed.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly and notify us so we can assist where possible.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country. These charges are not included in the purchase price or shipping cost.

Multiple Shipments

Products may be shipped separately and arrive at different times depending on inventory availability, supplier location, and shipping method.

Contact Us

If you have questions regarding your shipment or delivery, please contact us through the contact information provided on our website. Please include your order number in all correspondence.