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Loom & Hearth

Privacy policy

Privacy Policy

Last Updated: June 2026

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

Information We Collect

We may collect the following types of information:

Personal Information

Name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)

Non-Personal Information

Browser type
Device information
IP address
Website usage data
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates and shipping information
Improve our website and services
Prevent fraudulent transactions
Comply with legal obligations

Payment Processing

We do not store or have access to your complete payment card information. Payments are securely processed through trusted third-party payment processors.

Sharing Your Information

We may share your information with:

Shipping carriers and fulfillment partners
Payment processors
Service providers that assist with website operations
Government authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and enhance site functionality. You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain data processing activities

To exercise these rights, please contact us using the information available on our website.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting on this website.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website